Sharing what I learned building products, leading teams, and discovering why the same person thrives in one environment and stalls in another.

What I’m Doing Now

I’m the Chief Product & Technology Officer at Hello Alice, where I lead the product, engineering/AI, design, and program teams building tools for over 1.5 million small business owners. I also run our internal programs, including grants that have deployed over $70 million in funding to small businesses, our targeted marketing program, and our Boost Camp accelerators and events. Through those programs, I’ve taught AI implementation to over a thousand entrepreneurs and worked with hundreds of businesses navigating AI while managing the daily reality of running a small or mid-sized company.

I publish Kenzie Notes, a weekly newsletter for growth-minded professionals and small team leaders.

I’ve spent the previous twenty-plus years building products and leading teams at AT&T, Microsoft, P97 Networks, and several startups. I’ve taught design thinking at the University of Houston and spoken at SXSW, CES, and events across the technology and small business space.

Over the years, the work has gone by a lot of names — user experience, product management, digital transformation, AI implementation. But the longer I do this, the more I’m convinced they’re all the same job. Every one of them succeeds or fails based on the environment around it. The best technology, the smartest strategy, the most capable team — none of it matters if the conditions aren’t right for people to do their best work.